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Keynote by Sue McKnight, "Bridging the Gap between Service Provision and Customer Expectations".
- Full Program
- Welcome
- Mission Statement
- Organizers and committees
- Call for Papers
- Pre- and post conference workshops
- Scientific program
- Parallel sessions
- Poster session
- Keynote abstracts
- Conference videos
- Social program
- Registration
- Venue
- Accommodation
- About Stockholm and Sweden
- Sponsors
- Sponsor information
- Sign up topics
- EBLIP5 evaluations
- EBLIP4 website
